Shipping policy
Everything we sell is made to order in the UK, so there's a short making window before your order goes in the post.
Dispatch times
Orders are printed, finished and dispatched within 3–5 working days, and within 5–7 working days during school holidays. Working days are Monday to Friday, excluding bank holidays.
Most orders are completed sooner than this, but that isn't guaranteed — please always plan around the full dispatch window rather than the best case.
During peak periods — Christmas, Mother's Day and Valentine's Day — dispatch may take a little longer again. We'll always post about this on the shop if timings change.
Personalised items are made and foiled by hand, so do allow the full window if you're ordering for a specific date.
Delivery options and costs
We send everything via Royal Mail, with tracking on all orders.
- Standard (Royal Mail Tracked 48) — £2.85 on orders under £19.99, £3.65 on orders of £19.99 and over
- Express (Royal Mail Tracked 24) — £3.80 on orders under £19.99, £4.65 on orders of £19.99 and over
Tracked 48 usually arrives within 2–3 working days of dispatch, and Tracked 24 within 1–2 working days. These are Royal Mail's aim, not a guarantee.
Please remember that the delivery service you choose applies after your order has been made. Total time to your door is the dispatch window plus the delivery time.
Where we deliver
We currently ship to addresses within the United Kingdom only.
Packaging
Reveal tickets and vouchers are sent in a sturdy "Do Not Bend" envelope to protect them in transit. Orders aren't gift wrapped, deliberately — it means you get to check everything is perfect before you hand it over.
Delays and lost post
Once your parcel is with Royal Mail it's outside our control, but we'll always help you chase it. Royal Mail doesn't consider a Tracked item lost until 10 working days after the due delivery date, so we're unable to refund or replace before that point.
Incorrect addresses
Please check your delivery address carefully at checkout. We can't be responsible for orders sent to an address supplied incorrectly, though if you spot a mistake quickly, email us and we'll change it if your order hasn't gone out.
Ordering for a specific date
If you need something for a particular baby shower, birthday or Christmas morning, email us before ordering and we'll tell you honestly whether it's achievable.