FAQs
Everything people usually ask, in one place. If your question isn't here, email ruxro@outlook.com and we'll get back to you.
Orders & delivery
How long will my order take?
Everything is made to order, so there's a short making window before your parcel goes in the post. Current dispatch times are shown in the banner at the top of every page, and our full Shipping Policy has the detail. Total time to your door is that making window plus the Royal Mail service you choose at checkout.
What delivery options are there?
Everything goes tracked with Royal Mail. Standard is Tracked 48, Express is Tracked 24. Prices are shown at checkout and depend on your order value.
Do you ship outside the UK?
Not at the moment — we currently deliver within the United Kingdom only.
I need it for a specific date. Will it arrive in time?
Email us before you order and we'll tell you honestly whether it's achievable. We'd rather say no than let you down for a baby shower or a Christmas morning.
How is my order packaged?
Reveal tickets and vouchers are sent in a sturdy Do Not Bend envelope. Orders aren't gift wrapped, and that's deliberate — it means you get to check everything is perfect before you hand it over.
Baby shower games
Are these printed items or digital downloads?
Physical printed items, every time. They arrive ready to play — no printing, no cutting, no last-minute trip to the shops.
What size are the game cards?
A5, which is 14.8cm x 21cm, on luxury 300gsm card. That's noticeably bigger and sturdier than the A6 cards a lot of sellers use, and much easier for guests to write on.
How many cards should I order?
One per guest is the usual rule, then round up a little — people always want a go once they see everyone else playing. Packs come in a range of quantities, so pick the closest size above your guest count.
Can I have the wording changed?
The games come exactly as shown in the photos and aren't customised.
How does the games bundle work?
Choose your bundle size (3, 5 or 8 games), add it to your basket, then type your chosen games into the personalisation box at checkout. Each game in a bundle needs to be different.
Is there a discount for buying several games?
Yes — add any 3 baby shower games to your basket and 10% comes off automatically at checkout. No code needed. Bundles aren't included, as they're already discounted.
Are pens included?
No, pens and markers aren't included.
Reveal tickets & vouchers
Will the ticket get us into the park, show or event?
No. These are keepsake reveal tickets only — a beautiful way to announce a trip or gift you've already booked. They don't grant entry, admission or boarding of any kind, and hold no monetary value. You book the real thing separately.
What can I personalise?
Names, dates, venues, your own message and your foil colour, depending on the design. Some tickets also take a photo or a custom illustration. Each listing sets out exactly what it includes.
Can I change my details after ordering?
Message us as soon as you can. We can usually amend details before your order goes to print, but once a personalised item has been printed we can't change it.
What if there's a spelling mistake?
We print personalisation exactly as it's supplied at checkout, so please double-check names and dates before you order. If we've made an error against what you sent us, we'll reprint and resend at no cost to you.
Is the foil real?
Yes — genuine foil, applied by hand, not a printed effect. It means small variations between tickets, which is rather the point of something handmade.
Can you make a design that isn't listed?
Often, yes. Send us a reference and we'll tell you whether we can do it.
Wall art prints
Is a frame included?
No — our listings are for the A4 print only, ready to pop into a frame of your own.
What are the prints made from?
Luxury A4 300gsm card with a real metallic foil finish.
Returns & problems
Can I return something?
For most items, yes — you have 14 days from receiving your order to change your mind. Personalised items are the exception, as they're made to your specification and can't be resold. Full detail is in our Returns & Refunds policy.
My order arrived damaged.
Send us a photo along with your order number and we'll put it right with a replacement or a refund, whichever you'd prefer.
My parcel hasn't arrived.
Email us with your order number and we'll chase it. Royal Mail doesn't treat a tracked item as lost until 10 working days after the due delivery date, so we can't refund or replace before then — but we'll help you follow it up in the meantime.
Still stuck?
Email ruxro@outlook.com and we'll come back to you within 1–2 working days, Monday to Friday.